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Please do not come to branch if you are experiencing any of the following symptoms - a temperature, a new persistent cough, a fever, or a lack of taste or smell.

Current Status – Thursday 14th January 2021


Buildbase, Hirebase, and Electricbase branches remain open to both trade and DIY customers. As an essential retailer, our click and collect service remains in operation in both Scotland and England.

Kitchen and Bathroom showrooms are open to the trade only, homeowners need to request a virtual appointment at this time.  

You can order online, over the phone or by visiting the branch for both click and collect or delivery. 

Following the Government’s announcement of a third lockdown in England and Scotland we can confirm that Buildbase branches will remain open during this time. This includes our Hirebase, Electricbase, and Supply Chain Solution businesses. Our Kitchen and Bathroom showrooms are open to the trade but temporarily closed to homeowners who need to request a virtual appointment.

The Government is keen that construction activity continues in a safe manner as far as possible and it is clearly vital that our essential infrastructure, our homes, and public buildings continue to be maintained. . As a crucial part of the industry's supply chain and having been identified by the Government as an essential retailer our branches remain open and we continue to operate in a safe manner subject to the current Safe Operating Procedures (SOPs):

  • Face-masks are mandatory in branch.

  • We ask that all customers use the sanitizer stations inside the branch door.

  • Please continue to follow any one way systems in place and respect 2m social distancing.

  • Yards and warehouses remain off-limits for customers.

  • Contactless or account payment is preferred.

You may visit the branch as usual during normal opening hours and we also have over 23,000 products on our website where you can order 24 hours a day, 7 days a week, and enjoy any trade terms you may have.

Whilst on-site you may be reminded of the new operating procedures. It is critical that you follow these at all times. 

For more information regarding deliveries, watch our video here.

Our aim is to continue to provide the highest level of service to our customers whilst maintaining your safety as well as that of our colleagues. To achieve this, we all need to operate in a different way than we are used to, with safety remaining our number one priority. We believe that by working together to achieve this, we can continue to support you and your business through these difficult times.

We would like to thank you all for your loyalty and continued support as we all adjust to new ways of working



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View our Covid-19 Business Risk Assessment