In keeping with Government guidelines, we have arranged for our colleagues in key central functions to work from home, therefore our Credit Control and Purchase Ledger teams remain fully operational and can be contacted in the usual way. 

(Please note due to our remote working, when calling us you may not hear a ringing tone. Please be patient and a colleague will answer in due course.) 

We appreciate that customers will be looking to make their regular account payments and to help protect our colleagues from the risks of COVID-19, we would much prefer for all payments to be made either electronically or via the telephone. 

To this end and to assist with payments we have the following options; 

• Our credit teams are available to take your calls from 7.30am until 5.00 pm Monday to Friday. 

• We will be waiving all credit / business card payment fees until the end of May, so why not give us a ring and pay your account securely by card. 

• Your regional credit office telephone number can be found on all invoices and statements 

• Our bank details for electronic transfers are located on our payment ‘remittance advice’ area of your statement 

• Rather than post us your remittance advice we would prefer these to be emailed to us at paymentremittance@graftongb.co.uk 

• Register on our website at www.Hirebase.uk and link your trade account on the dashboard. Once we’ve checked it’s you, you will be able to view and pay invoices as well as use our suite of account management tools.